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2.9

This has been crazy. After playing phone a *** *** with so many people and leaving messages., So it all started out with me visiting the ft myers floor decor location and placing an order and waiting there for over 4 1/2 hours to have the actually load my merchandise., (it was like they didn't care, because the young lady I asked 3 times was to busy discussing her private life with another employee as I waited) So I was weiry to go to that store again so I tried placing my order via phone to the FT myers store but they stated I had to do it online or pay for it at a store, so i did what they told me to I went to the nearest store which was the Pompeno store (awesome customer sevice) .

So my order was placed and they were great. So I called the Ft myers store too ensure that they had my order and to see if they could deliver it because I didn't feel like waiting another 4 1/2 hours and they gave me the run around so i called the corporate number and they resolved my issue and set up delivery for the following Saturday and they delivered the order and it was short 10 boxes (everthing was left as they delivered it, as Nick the supervisor from floor decor ft myers, saw when he dropped off the 5 of the boxes missing., and he counted everything on the pallets:! the tile and grout , again he was very professional and apoligized profusely and he saw the house was completely empty and everything was in the 2 car garage.)Brandon stated he gave me the best price after the stores screw up, unfortunately I was lied to. My husband went to get bathroom ideas from floor decor in Sarasota less then 10 days after our purchase and Guess what they had our tile that we got the best deal on for .98cents a sqft and we paid $1.89sqft So he called me and I was upset and I called Alex the ft Myers store manager right away and he tried to help me but I felt like it was another excuse, especially when floor decor is known for having the lowest rate.

He stated that only corporate could change the price, so hens the email and the phone calls. The tile has not been touched it's still sitting in the same place that they dropped it off, and if they want to pick it all back up they can. I would like them to finish fullfilling the order and match the price, so I would receive a credit back. I attached my receipt and a picture of the price.

I wouldn't ask if it were 15 days or more but it wasn't even 10 days. THEY STATED THE MANAGER ALREADY GAVE ME A DISCOUNT{NOT} they price was matched at another store., due to the fact I was scared to use this store again.

The store manager refused to match the price because it would hurt his P&L{he stated corporate would have to approve over the phone, unfortunately its been one lie after another....Why say you will match or you have the lowest price but in actuality they don't honor it. It becomes all about the money and not customer service.

Reason of review: Poor customer service.

Monetary Loss: $653.

Preferred solution: I would like the rest of my order and the price matched, with no more excuses. Do what is right it was less then 10 days and its ridulous how they do bussiness at this store by putting blame on everyone else instead of correcting the issue at hand..

Floor And Decor Pros: Pompano floor decor store.

Location: 3853 S Cleveland Ave, Fort Myers, FL 33901, USA

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Guest

I worked with Mona on floor and decor and she was knowledgeable, helpful, and resourceful!! She helped me with the many options even though I thought I already knew what I wanted!! I will return and I would recommend Mona at the Decoma location!!

Guest

The most awful telephone customer service ever. I was put on hold several minutes at a time to be transferred to a manager.Riviera Beach.

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