Floor And Decor
Reviews and Complaints

Just want to give a very favorable review for a young fellow, Quan at Floor and Decor in Virginia Beach He assisted me for probably 45 minutes and was extremely patient with my requests. I would have been there twice as long if I had to do it myself. He even stood by while I phoned my contractor to be sure this was what we wanted.

Big Shout out for Quan.

Laminate floor defect that Floor and Decor would not address. Had to remove 2000 sqft of new flooring and replace it with laminate purchased at Home Depot.

The installer was the same for both.

The only difference was the laminate floor, which common sense would tell me it is a flooring issue. Floor and Decor told me it was an installer issue.

dwe bought and installed durlax lvp and seceral of the pieces have little indents in them making the floors not smooth and the holes collect water. the floor description claims dent resistant and i believe it says smooth floor.

customer service told me its the floor design and they come like that and to use a broom to try and even them out. How are they dent resistant but full of small indentations.

and how am i supposed to soak up water from tiny holes in the floor. Our bathroom isnt even finished yet and the floors have dents in them.

Counter top of new vanity has an inferior finish causing immediate stains from a few water drops during installation. They say put a sealer on it, but they don't tell you that when purchasing or delivering. But a sealer won't help those stains that are already there.

I work for a property company, purchased defective tile from floor and decor they refused to take ownership of the inferior product they sold me. Was told by store employees they had SEVERAL complaints.

Now when I spoke to the "New Management " about it I got nothing but lip service and ZERO liability from floor and decor, needless to say Our company will no longer do business with Floor and decor.

Defective products horrible customer service. Not recommended to anyone, their defective products cost my company about 3K

I needed customer for a question, phone gave only a few options thats it, there were no other way to get a your answer.

Lia did not make me feel rushed and was so patient. She really is an asset to your company. I didn't think I could match my current tile and she worked with me until I was satisfied.

These cheap *** could pay their warehouse workers more.

Wayfair would pay $17 base pay, and up to $20 for second shift.

At Floor and Decor? $16 flat. They don't care. And, the supervisors do NOTHING, but make it seem like they do a lot.

I think this company sucks.

Hope Floor and Decor goes out of business, real soon.

Purchased Hampstead Water-Resistant Laminate and had it professionally installed. It started bucking after two weeks and, after multiple attempts to correct the issue, I decided to remove it and replace it with laminate purchased at Home Depot.

The same installer installed the new flooring with no issues.

Keep in mind, Floor & Decor blamed the installer for the buckling. Go to BBB and review their reviews before becoming a customer.

They way over-ordered tile and mortar for a very small house. Outside of the 90-day return window, two managers and a store employee said that they would give me a refund to my credit card and not store credit.

I even went in to schedule the pick-up of the extra tile and reiterated again that it would be a refund on a credit card. They picked up the tile and then refused to credit the credit card, instead giving store credit. The manager was extremely rude.

They do not stand by their word and you cannot trust anything they tell you, as three people lied to me multiple times on the phone and in the store. Never again.

My husband and I went in to Floor & Decor today, we brought along a tile that we purchased from Lowe's, to see if Floor & Decor had more in stock than Lowes did..?

Opal, a cashier looked at us when we wzlked in and said " Where'd you get that tile"?

I replied "Lowe's."

She said "This aint Lowes!"

Wow!

No wonder the reviews are so bad.

Please keep in mind that MANY of these people are telling half of a story. They routinely ask for services outside agreed processes.

If a store clearly tells you the policy, it's for you to know and understand. So you do not ask for refunds OUTSIDE the policy dates. Then expect to still get your way.

That's unacceptable. Go Floor and Decor.