Floor And Decor
Reviews and Complaints

Requested copies of my receipts and received them instantly. Customer service was quick and helpful with my needs.

Placed an order and didnt get confirmation number called the store and they cant find the order. Con

Visited the Sharpsburg store recently and had a great experience with the employees. Highly recommend.

To continue, I recommend price shopping at multiple stores from now on. If we don't, Floor and Decor will simply raise prices for more profit because they can, not because it's justified.

They are not reliable! Not good customer service.

They don't care for the customers. I filed a complaint and they refused to refund me.

I been a customer of theirs since 2010 out of Dallas Texas I remodel my whole house in Dallas using floor & decor products. I have remodeling company that I only use floor & Decor for all my flooring.

This message for my man if you dont want to be running all around town to different store with your wife.

Trust me go here and I promise she be happy. P.S just be prepare to be there for 3hours because she wont be able to make up her mind because she going to have OPTIONS good luck

Just want to give a very favorable review for a young fellow, Quan at Floor and Decor in Virginia Beach He assisted me for probably 45 minutes and was extremely patient with my requests. I would have been there twice as long if I had to do it myself. He even stood by while I phoned my contractor to be sure this was what we wanted.

Big Shout out for Quan.

Laminate floor defect that Floor and Decor would not address. Had to remove 2000 sqft of new flooring and replace it with laminate purchased at Home Depot.

The installer was the same for both.

The only difference was the laminate floor, which common sense would tell me it is a flooring issue. Floor and Decor told me it was an installer issue.

dwe bought and installed durlax lvp and seceral of the pieces have little indents in them making the floors not smooth and the holes collect water. the floor description claims dent resistant and i believe it says smooth floor.

customer service told me its the floor design and they come like that and to use a broom to try and even them out. How are they dent resistant but full of small indentations.

and how am i supposed to soak up water from tiny holes in the floor. Our bathroom isnt even finished yet and the floors have dents in them.

Counter top of new vanity has an inferior finish causing immediate stains from a few water drops during installation. They say put a sealer on it, but they don't tell you that when purchasing or delivering. But a sealer won't help those stains that are already there.

I work for a property company, purchased defective tile from floor and decor they refused to take ownership of the inferior product they sold me. Was told by store employees they had SEVERAL complaints.

Now when I spoke to the "New Management " about it I got nothing but lip service and ZERO liability from floor and decor, needless to say Our company will no longer do business with Floor and decor.

Defective products horrible customer service. Not recommended to anyone, their defective products cost my company about 3K

I needed customer for a question, phone gave only a few options thats it, there were no other way to get a your answer.

Lia did not make me feel rushed and was so patient. She really is an asset to your company. I didn't think I could match my current tile and she worked with me until I was satisfied.