Contact Floor And Decor Customer Service
Floor And Decor Phone Numbers and Emails
Toll-Free Number:
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(877) 675-0002
Customer Service:
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(770) 421-3705
Alabama Locations:
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(205) 909-3054230 Green Springs Hwy, Homewood, AL 35209, USA
Arizona Locations:
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(480) 755-93712055 N Alma School Rd, Chandler, AZ 85224, USA
Floor And Decor Emails:
How to Contact Floor And Decor Customer Service?
Most Popular Number:
| Total calls: 622 | Issues resolved: 24 | Last call: Dec 3, 2024 |
Floor And Decor Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Floor And Decor Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Floor And Decor is 8776750002. 81% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Floor And Decor may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Floor And Decor Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Floor And Decor is 8776750002. 81% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Floor And Decor may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Floor And Decor mainly because of product/ service, request for information, payments and charges.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Floor And Decor is customercare@flooranddecor.com. 89% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Floor And Decor Website:
Floor And Decor Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Thursday: 8AM - 7PM
Friday: 8AM - 6PM
Saturday: 9AM - 6PM
Sunday: 10AM - 5PM
Floor And Decor Customer Service Reviews
Poor Customer Service And 2 Times I Lost Customers Because Of Poor Customer Service And They Sell Materiel When You Come Pick It Up Its Not There
How Good is Floor And Decor's Customer Service?
Summary of Floor And Decor Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Floor And Decor?
Product/ Service Question:
- “I was treated very badly by a person who works there and doesn’t like her job. She wanted to take out her frustrations out on me. Then I asked to speak with the manager and she told me that I did the whole process wrong.”
- “Problem with associate”
- “Damaged vanity”
Payments and Charges Question:
- “Pay bill”
- “Fraud department”
- “I paid my bill yesterday and you guys did not turn my internet back on that's why I'm calling”
Request for Information Question:
- “Looking for tile discontinued”
- “I have a question about my rewards points”
- “To talk about an order I placed”
Employment Question:
- “Need w-2”
- “W2”
- “Paystubs”
Staff Question:
- “Customer service”
- “Because the store wont answer the phone maybe customer service will”
- “No service from three stores by phone in three days”
Return/ Replace Question:
- “When I went to return some vinyl I forgot to take the wallet from Woodbridge stores and next day I picked up the wallet but my money was short $400.00. I counted to store manager and she said she checked the video camera but no evidence”
- “To get my situation taken care of. I wanted to get my tiles exchanged for correct ones. No one was answering the phone and no one wanted to take this seriously. This was not our fault. 12 boxes were delivered incorrectly.”
- “Return customer service”
Shipping and Delivery Question:
- “Probably at the store with my delivery”
- “Delivery”
- “Need an order delivered vs picked up”
Account Question:
- “Account number”
- “Credit account”
- “Account”
Cards Question:
- “Gift card”
- “Card”
- “Credit card”
Refund Question:
- “Refund check status”
- “Don't see my refund”
- “Ask for a refund”
Website/ Application Question:
- “App updates”
- “Can't get anyone from installation to come out and measure”
- “Applications update”
Activation/ Cancellation Question:
- “Cancel order”
- “Cancellation ASAP”
- “Cancelación de orden”
Other Question:
- “Aser un pago”
- “Adjustment”
- “Need more tile”
Compare Floor And Decor Customer Service To
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