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Contact Floor And Decor Customer Service

How to Reach a Person at Floor And Decor

Verified Contact Information

Toll-Free Number:

  • 1-877-675-0002
Call customer service
Send Message

Customer Service:

  • 1-205-909-3054
    Alabama Locations
  • 1-602-441-0292
    Arizona Locations
  • 1-650-689-8296
    California Locations
  • 1-916-824-0311
    California Locations
  • 1-858-324-9019
    California Locations
  • 1-714-845-8156
    California Locations
  • 1-720-785-5486
    Colorado Locations
  • 1-720-283-7000
    Colorado Locations
  • 1-303-420-1000
    Colorado Locations
  • 1-863-797-1542
    Florida Locations
  • 1-772-301-6013
    Florida Locations
  • 1-904-652-0164
    Florida Locations
  • 1-954-266-3000
    Florida Locations
  • 1-813-207-1008
    Florida Locations
  • 1-407-427-1979
    Florida Locations
  • 1-470-372-4500
    Georgia Locations
  • 1-678-561-9289
    Georgia Locations
  • 1-912-662-7209
    Georgia Locations
  • 1-678-926-5904
    Georgia Locations
  • 1-678-422-7272
    Georgia Locations
  • 1-678-626-1167
    Georgia Locations
  • 1-404-315-6287
    Georgia Locations
  • 1-847-672-2023
    Illinois Locations
  • 1-630-449-1255
    Illinois Locations
  • 1-847-983-2987
    Illinois Locations
  • 1-708-937-1325
    Illinois Locations
  • 1-317-558-5101
    Indiana Locations
  • 1-913-218-2276
    Kansas Locations
  • 1-504-361-0501
    Louisiana Locations
  • 1-508-871-1822
    Massachusetts Locations
  • 1-314-656-3610
    Missouri Locations
  • 1-702-352-0388
    Nevada Locations
  • 1-702-547-0146
    Nevada Locations
  • 1-201-477-6044
    New Jersey Locations
  • 1-856-372-6055
    New Jersey Locations
  • 1-201-569-5797
    New Jersey Locations
  • 1-505-355-4796
    New Mexico Locations
  • 1-631-247-2051
    New York Locations
  • 1-336-291-1515
    North Carolina Locations
  • 1-513-394-5702
    Ohio Locations
  • 1-614-777-6170
    Ohio Locations
  • 1-405-246-2925
    Oklahoma Locations
  • 1-215-486-9050
    Pennsylvania Locations
  • 1-865-347-6208
    Tennessee Locations
  • 1-615-986-2773
    Tennessee Locations
  • 1-901-800-5670
    Tennessee Locations
  • 1-469-200-7050
    Texas Locations
  • 1-972-243-9230
    Texas Locations
  • 1-801-605-4199
    Utah Locations
  • 1-571-227-9977
    Virginai Locations
  • 1-757-364-6756
    Virginia Locations
  • 1-804-253-6992
    Virginia Locations
  • 1-262-317-0116
    Wisconsin Locations
  • 1-770-421-3705
  • 1-404-720-9120

Business Customer Service:

  • 1-877-659-2478

Headquarters:

  • 1-404-471-1634
    2500 Windy Ridge Pkwy SE, Atlanta, GA 30339

Investors/ Franchising:

  • 1-718-921-8124

Floor And Decor Emails:

Customer Service
Jobs/ Career
Legal
Privacy Inquiries

Floor And Decor Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Floor And Decor Phone Number
1 (877) 675-0002
Average Hold Time
00:01:51
Average Calls duration
2 minutes
Most Popular Floor And Decor Email Address
customercare@flooranddecor.com
Floor And Decor Live Agent Availability
6% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Floor And Decor Customer Service?

Most Popular Number:

(877) 675-0002
Total calls: 665 Issues resolved: 27 Last call: Mar 20, 2026

Floor And Decor provides several contacts to get in touch with the online store team with different questions. If you are interested in a particular laminate, wood, stone, installation, or other materials for your house, call 877-675-0002 or 404-720-9120. Need something for an office and other commercial premises? Talk with a commercial account manager at the following online store phone number: 877-659-2478. For investor relations, dial the Floor And Decor contact: 718-921-8124.

If you want to describe your request in detail, write a letter to Floor And Decor email. For it, fill out a contact form on the “Contact Us” page. Pay especially attention to the fields with your email and telephone number. Provide these data without mistakes, because it is one of these contacts that a Floor And Decor customer service specialist will get in touch with you.
If you need to communicate with the commercial account manager, click on the “Learn more” hyperlink in the “Commercial Sales” block and follow the “Commercial Sales” hyperlink in the bottom menu.

The Floor And Decor main office is located at the following address: 2500 Windy Ridge Pkwy SE, Atlanta, Georgia 30339, United States. Use it for sending corporate-related papers. Want to visit the nearest store? Click on the icon with the image of the map in the top menu of the official Floor and Decor website and follow the “Find more stores” hyperlink. Enter your city, state, or zip code in a field, and you’ll see a map with all locations. Select what you need, and you’ll see the address on the left.

The Floor And Decor customer support line is available Monday through Thursday from 8 a.m. to 7 p.m., from 8 a.m. to 6 p.m. on Friday, and from 9 a.m. to 6 p.m. on Saturday. The business hours are indicated taking into account the GMT-5 time zone. So, keep it in mind when planning to ask for help from the company specialist. On Sunday, the customer care representatives do not receive the requests. As for an online chat option, it is available 24/7.

PissedConsumer Club

Contact Information

Floor And Decor Website:

Floor And Decor Help Center:

Corporate Office Address:

Floor and Decor Outlets of America, Inc
2500 Windy Ridge Pkwy SE
Atlanta, Georgia 30339
United States

Other Info (opening hours):

Hours:

Monday - Thursday: 8AM - 7PM

Friday: 8AM - 6PM

Saturday: 9AM - 6PM

Sunday: 10AM - 5PM


More contact details

Summary of Floor And Decor Customer Service Calls

816 TOTAL
CALLS
01:39 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Floor And Decor?

Payments and Charges Question:

  • “I need to make a payment”
  • “Receipt confusion”
  • “I want to pay my bills they can’t find my information”

Product/ Service Question:

  • “Damaged Order”
  • “Purchased porcelain tiles with rubber rings marks embedded marks embedded inside the tiles!”
  • “2024 purchases”

Request for Information Question:

  • “Inquiry”
  • “Floor concern”
  • “Looking for tile discontinued”

Employment Question:

  • “I am a former employee that needs my W-2”
  • “Need w-2”
  • “W2”

Staff Question:

  • “Store service issue”
  • “Problema whit manager store #175”
  • “Customer service”

Return/ Replace Question:

  • “Need vinyl bathroom floors replaced.”
  • “Return”
  • “Replacement card”

Shipping and Delivery Question:

  • “I didn’t get the gift cards I was enrolled”
  • “Delivery of order failure”
  • “Wrong item, poor customer service”

Cards Question:

  • “Gift card”
  • “Card”
  • “Credit card”

Account Question:

  • “Account number”
  • “Credit account”
  • “Account”

Refund Question:

  • “Refund check status”
  • “Don't see my refund”
  • “Ask for a refund”

Website/ Application Question:

  • “App updates”
  • “Can't get anyone from installation to come out and measure”
  • “Applications update”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancellation ASAP”
  • “Cancelación de orden”

Other Question:

  • “Wareanty”
  • “Hola, estoy llamando referente a una compra”
  • “Deuda”

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