I replaced 5 rooms with there vinyl flooring that has a 50 yr warranty. Bought everything I needed there for it.
Well after about 6 months I noticed it was not right. It looked wavy in spots. Then it started chipping and fading by the patio doors. I went to them they said to hire a licensed inspector (they would reimburse me $170) and get a report (which he said was defective, etc).
I turned in everything. They also said they would go after the manufacturer. Floor & Decor turned me down said for fading they were suppose to glue it by the patio door. Talked to contractor said it's tongue & groove and you can't glue it in one place and not the other.
Now 3 years later I still have to replace it and they won't do anything. I will find someone to represent me I just haven't had time.
I will not do business with them. I'm tired of corporations not standing up behind their products.
Product or Service Mentioned: Floor And Decor Vinyl Flooring.
Reason of review: Warranty issue.
Monetary Loss: $6000.
Preferred solution: Let the company propose a solution.
I didn't like: Are lairs wouldnt do what they said.