Latest review first
Floor And Decor - Poor Management
I have a receipt for EZFoam that I paid for and never received. Flooring was delivered without it. Now they won't give it to me. They are saying I took it with me. I wouldn't have taken it with me. It's for a business and have a contractor doing the work.
Company wrote 0 public responses to the review from Dec 12.
I was invited for a walk- in interview with Mike.It went very well.He told me i have your #, you've mine...this was on friday and told me to call tuesday! I called all week..Romone answered the phone passed it on to Mike they kept me waiting all week.Mike says they...Read more
Company wrote 0 public responses to the review from Oct 24.
I special order Coronado Maple laminate flooring. Received Evolution VE 60 Prescot Plank. Had to send 7 boxes back for damage. Manager Joel Fontanez said the name does not mean anything that it is the same product. There is a color difference.Since it was special order...Read more
Company wrote 0 private or public responses to the review from Oct 12.
Extremely bad customer service. I have ordered samples and paid, however, the samples never came. I had to call the company more than five times and, despite promises, there is still no resolution. They promised to re-send samples but apparently never did, instead,...Read more
Company wrote 0 public responses to the review from Oct 11.
I wanted to purchase a couple of tiles from Floor & Decor's site, but was shocked when I saw that it would cost ME over $9 for shipping to the store nearest me for ONE TILE. I just wanted to see the tile before I purchased it. This business should understand that...Read more
Company wrote 0 private or public responses to the review from Oct 07.
To keep this short and sweet, I was in your store yesterday being helped by Ashley. She was helping with getting some product off the floor and to the back for loading-- or so I thought. After roaming around getting the rest of our supplies and Ashley said she would be...Read more
Company wrote 0 public responses to the review from Sep 16.
Floor And Decor - Worst Customer Service
They failed to order enough flooring and refused to take accountability. Management’s response was terrible. I will never do business with them again. I was actually warned by my contractors to not buy my floor there and wish I had listened.
Company wrote 0 public responses to the review from Sep 12.
I bought Alaskan White Porcelain tiles shade #16 and received #15 . That was not the problem ... when the installer started laying down the tile it was 2 different shades. Thr store manager from the Pembroke Pines store came to the apartment and confirmed that there...Read more
Company wrote 0 private or public responses to the review from Aug 24.
Floor And Decor - Flooring
3 times back to store with same in resolves issue. Attitude of mgmt. Told me they were doing me a favor or replacing wrong colored tile in a box. Wrong scew numbers. Telling me my tile layer (professional contractor) didn’t know what he was doing.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 18.
BUYER BEWARE! If I could give this store negative stars I would. This is by far the worst Company I have ever experienced. After long consideration, my Husband and I decided we wanted to remodel our kitchen by installing quartz countertops. We found Floor and Décor...Read more
Company wrote 0 public responses to the review from Aug 09.