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I special order Coronado Maple laminate flooring. Received Evolution VE 60 Prescot Plank. Had to send 7 boxes back for damage. Manager Joel Fontanez said the name does not mean anything that it is the same product. There is a color difference.Since it was special order...
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2.8
I liked
  • Most of their staff
I didn't like
  • Excuses given for a defective product
  • Misrepresentation
#1380257
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Extremely bad customer service. I have ordered samples and paid, however, the samples never came. I had to call the company more than five times and, despite promises, there is still no resolution. They promised to re-send samples but apparently never did, instead,...
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#1379365
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I wanted to purchase a couple of tiles from Floor & Decor's site, but was shocked when I saw that it would cost ME over $9 for shipping to the store nearest me for ONE TILE. I just wanted to see the tile before I purchased it. This business should understand that...
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#1375396
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To keep this short and sweet, I was in your store yesterday being helped by Ashley. She was helping with getting some product off the floor and to the back for loading-- or so I thought. After roaming around getting the rest of our supplies and Ashley said she would be...
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1.0
I didn't like
  • Cashier
  • Misrepresentation
  • Customer service
#1357252
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Floor And Decor - Worst Customer Service

They failed to order enough flooring and refused to take accountability. Management’s response was terrible. I will never do business with them again. I was actually warned by my contractors to not buy my floor there and wish I had listened.
1.3
Details
Additional Fees
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
#1353997
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Floor and Decor
I bought Alaskan White Porcelain tiles shade #16 and received #15 . That was not the problem ... when the installer started laying down the tile it was 2 different shades. Thr store manager from the Pembroke Pines store came to the apartment and confirmed that there...
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Product
#1337981
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Floor And Decor - Flooring

3 times back to store with same in resolves issue. Attitude of mgmt. Told me they were doing me a favor or replacing wrong colored tile in a box. Wrong scew numbers. Telling me my tile layer (professional contractor) didn’t know what he was doing.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
#1333133
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Floor And Decor - Countertop Installation MESS
Floor And Decor - Countertop Installation MESS
Floor And Decor - Countertop Installation MESS
Floor And Decor - Countertop Installation MESS
BUYER BEWARE! If I could give this store negative stars I would. This is by far the worst Company I have ever experienced. After long consideration, my Husband and I decided we wanted to remodel our kitchen by installing quartz countertops. We found Floor and Décor...
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1.0
#1325500
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I ordered over 600 feet Aqua Guard flooring. Within a month it had scratches and marks on it.( we are 2 elderly people , with a small dog) .When I contacted the company they tried blaming it on my dog She weighs 10.6 lbs. Finally they offered me another package of...
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2.0
I didn't like
  • Misrepresentation
  • Customer service and web damage rep
#1323391
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Floor And Decor - Worst pick up department area

this happen in floor and decor of Hialeah miami...I been wating for 2 hours and a half and still no material seen the fork lift comming out every 2 hours. this sucks
2.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
#1316602
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