I special order Coronado Maple laminate flooring. Received Evolution VE 60 Prescot Plank. Had to send 7 boxes back for damage. Manager Joel Fontanez said the name does not mean anything that it is the same product. There is a color difference.Since it was special order...Read more
- Most of their staff
I didn't like
- Excuses given for a defective product
Extremely bad customer service. I have ordered samples and paid, however, the samples never came. I had to call the company more than five times and, despite promises, there is still no resolution. They promised to re-send samples but apparently never did, instead,...Read more
I wanted to purchase a couple of tiles from Floor & Decor's site, but was shocked when I saw that it would cost ME over $9 for shipping to the store nearest me for ONE TILE. I just wanted to see the tile before I purchased it. This business should understand that...Read more
To keep this short and sweet, I was in your store yesterday being helped by Ashley. She was helping with getting some product off the floor and to the back for loading-- or so I thought. After roaming around getting the rest of our supplies and Ashley said she would be...Read more
I didn't like
- Customer service
Floor And Decor - Worst Customer Service
They failed to order enough flooring and refused to take accountability. Management’s response was terrible. I will never do business with them again. I was actually warned by my contractors to not buy my floor there and wish I had listened.
I bought Alaskan White Porcelain tiles shade #16 and received #15 . That was not the problem ... when the installer started laying down the tile it was 2 different shades. Thr store manager from the Pembroke Pines store came to the apartment and confirmed that there...Read more
Floor And Decor - Flooring
3 times back to store with same in resolves issue. Attitude of mgmt. Told me they were doing me a favor or replacing wrong colored tile in a box. Wrong scew numbers. Telling me my tile layer (professional contractor) didn’t know what he was doing.
BUYER BEWARE! If I could give this store negative stars I would. This is by far the worst Company I have ever experienced. After long consideration, my Husband and I decided we wanted to remodel our kitchen by installing quartz countertops. We found Floor and Décor...Read more
I ordered over 600 feet Aqua Guard flooring. Within a month it had scratches and marks on it.( we are 2 elderly people , with a small dog) .When I contacted the company they tried blaming it on my dog She weighs 10.6 lbs. Finally they offered me another package of...Read more
I didn't like
- Customer service and web damage rep
Floor And Decor - Worst pick up department area
this happen in floor and decor of Hialeah miami...I been wating for 2 hours and a half and still no material seen the fork lift comming out every 2 hours. this sucks
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