Floor And Decor

Ive done hundreds of thousands dollars worth of business with floor and decor. I was absolutely shocked with the treatment I received at the Dallas location.

Since Im an elderly individual, they felt compelled to bully me with their internal policies, when all I was trying to do it pick up an order that was already paid for. They told me that they would load 3 pallets, but only loaded two pallets. They signed off my ticket, not me and told me that I got everything. When I asked for a manager to bring me the ticket and go over what was loaded, they sent out a loader with an attitude who showed me a false signature for the materials and didnt want to go over the materials loaded.

I had no choice but to leave with what was loaded and would verify the material when we unloaded.

After leaving, I drove approximately 5 miles and found that they didnt securely secure the tile to the pallet (pictures attached) and we lost some of the tile and Ill probably be hearing from the car that it hit soon. It is sad when an awesome company that finally makes bit, stops listing to the people that got them their success.

I made a purchase of a cutter title. I didn't like how it worked, and I tried to replace /return it and I was told that I wasn't allowed to do either.

For the most part all stores are either able to return or replace items you bought from them. I even spoke with the manager and he even told me he couldnt do anything about it since it was already used. How am I suppose to test an item to see if it worked? It broke the tile that I was trying to cut and I simply wanted what I paid for.

If the item didnt work why would I simply keep it?

Doesnt make sense for me to keep a broken product or even a product that I was unsatisfied with. I was disappointed on how this was handle - especially with being a guest and making a purchase assuming that it was going to work.

I am writing to address a concerning issue regarding my recent purchase of laminate flooring at a local Floor and Decor store. Approximately 6 months ago, I invested in what was described to me by one store staff member as high-quality and durable flooring for my home improvement project. However, shortly after installation, the floor began to crack and chip, despite following all recommended guidelines for maintenance.

After escalating the issue to the local store manager, Orlando, it was escalated to the corporate office. They sent an inspector who determined that the damage was attributed to poor installation and moving furniture. I find this unacceptable considering that we do not frequently move furniture and only four people live in my home, especially given the assurance of durability provided at the time of purchase. Additionally, I was alarmed to discover that the display flooring in the store exhibited the same issues as my own (see pictures), suggesting a widespread quality concern that has possibly impacted other customers.

As a result, I have been forced to incur additional expenses to remove and replace the faulty flooring, leading me to seek financial assistance from my bank. I am disappointed with the handling of this situation and believe that the company should take responsibility for selling substandard products to customers.

Ste had a great designer at this location until Dawn Casazza took my designer's chair and almost deleted everything that we worked on for an hour. Then she got on a speaker call, very loud, and started talking over my designer and me.

I think she was actually drunk at work. I asked her politely if she could take the call off the speakerphone because I could not hear my designer. I didn't want to make any mistakes on my large tile order. She completely ignored me.

I asked again, she ignored me. I asked three more times, louder each time, then she went off, screaming at me like she was drunk. She said, 'I know men like you! You can't tell me what to do,' and started playing the victim.

I said I do not have time for this, I am the customer. She just kept going on and on like an insane person. I asked the manager to check the video tapes and he had zero ideas about what to do. He was of no help at all.

This is not acceptable at all. Karens can't scream at people then run and say they are the victim. This has to stop. If you see Dawn Casazza at this store, go to another location ASAP.

I almost called the Lombard police department. Someone needs to check the video tapes ASAP.

This was at 6:10 pm last evening. I am now worried she is going to damage or sabotage our order for our customer.