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I purchased tile from you and you had Cross Island Flooring install it. My floor looks awful, there is grout all over the tiles. They sent someone to clean it but because it had already dried here was nothing they could do, I can get no response from them and I am left...
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5.0
I liked
  • Price and product
I didn't like
  • Who they sent to install my floor
#1279078
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Its sad that people get burned from these box stores. They dress their products up and add fake warranties, for what seems like a good price. The truth is they have no experience in flooring, this is why they farm out installs to anybody with a truck. They take no...
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1.5
#1277936
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Floor And Decor - Glass Tiles - Customer Service excuses
Floor And Decor - Glass Tiles - Customer Service excuses
Floor And Decor - Glass Tiles - Customer Service excuses
Floor And Decor - Glass Tiles - Customer Service excuses
Installed ivory glass tile as backsplash in our kitchen. We were told that the glass tile should be white and that it is not transparent. Should be white after installation. After installed, the tile became green, which is the color of the wall that it was installed...
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Anonymous
deb

This happen to us also! We bought pure snow brick glass tile and ended up with light gray tile!!!! The installers used bright white thinset and alabaster white grout.

3.8
I didn't like
  • Excuses given for a defective product
#1247411
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I'd previously picked out flooring and paid for needed to make a change same flooring just a different skew . On my return trip apparently they had on the record that I had already picked up the flooring????? which was incorrect. The associate I was working with had...
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2.6
#1234076
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We were promised 10-12 days and we are now at week 8 and they don't call us and won't schedule us. We told them that we were in a hurry and they promised to push us through. I didn't happen. First they need to come out and measure with at tape measure. That took a...
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1.9
#1226885
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I went to your Alexandria store to buy some flooring no one would help me they keep saying they would but no one would help the tile man said he would send someone but no one came another person in a redshirt said he would send someone no one came when i got to the...
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1.0
#1220803
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My friend went in there and we were there for over an hour. She told them within the first 10 minutes which tile she was purchasing. 35 minutes later it wasn't pulled from the pallet. 50 minutes later it still wasn't pulled. When she, at 64 years old, confronted the...
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2.9
I didn't like
  • Customer service
#1213319
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I ordered seven samples, four of which were broken. I was given a credit of $1.26 . I ordered $30 worth of samples and charged $7.77 for shipping. The web damage representative did not know the difference between a two dollar sample and a box of 48 tiles that had 3...
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1.8
Product
I didn't like
  • Customer service
  • Customer service and web damage rep
#1200456
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My customer service rep was great I visited floor decor early morning in February 17 .I never thought I will be making a review but she made such an impression on me. My representative name was Cece she was very helpful very knowledgeable about the product I was...
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Anonymous
William

This is a complaint website.It is not for apple polishing or free advertising.Tell us about liars, thieves, extortionists, rude sales people, no refund, etc.

5.0
#1191023
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Cashier didn't know how to ring up gift certificates. Instead of asking for help, she said that the cards were declined. They were AMEX gift certificates, and she was trying to ring them as Visa cards. Hadn't a clue what she was doing and was unpleasant. So, we ended...
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4.2
I liked
  • Most of your staff is excellent
I didn't like
  • Cashier
#1187681
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