Floor And Decor
Reviews and Complaints

Ste had a great designer at this location until Dawn Casazza took my designer's chair and almost deleted everything that we worked on for an hour. Then she got on a speaker call, very loud, and started talking over my designer and me.

I think she was actually drunk at work. I asked her politely if she could take the call off the speakerphone because I could not hear my designer. I didn't want to make any mistakes on my large tile order. She completely ignored me.

I asked again, she ignored me. I asked three more times, louder each time, then she went off, screaming at me like she was drunk. She said, 'I know men like you! You can't tell me what to do,' and started playing the victim.

I said I do not have time for this, I am the customer. She just kept going on and on like an insane person. I asked the manager to check the video tapes and he had zero ideas about what to do. He was of no help at all.

This is not acceptable at all. Karens can't scream at people then run and say they are the victim. This has to stop. If you see Dawn Casazza at this store, go to another location ASAP.

I almost called the Lombard police department. Someone needs to check the video tapes ASAP.

This was at 6:10 pm last evening. I am now worried she is going to damage or sabotage our order for our customer.

We first went to a Floor and Decor in La Quinta. There was an inaccurate count of the number of boxes available so we traveled 1 hour to the Moreno Valley branch of this chain.

The manager at the La Quinta store had called to guarantee that an accurate number of inventory was available. We drove 1 hour to the Moreno Valley store where someone had put the wrong color in the wrong cubicle. 4 hours later we are still waiting for our tile. The first boxes loaded up on the truck was the wrong color.

We have been forced to take 2 different dye lots and still dont have the tile loaded in the truck. The manager gave us $118 off which barely covers the gas we have spent.

We started this morning at 10:30am. It is now 5:30pm.

We purchased over$5000 of NuCore flooring from F&D (Hampton Rd, Mesa AZ) on the advice of our experienced contractor and the flooring specialist, Ray Johnson. The flooring was laid by an experienced installer.

It cupped, separated and snapped after 2 weeks. We contacted customer service, the assistant mgr, the Product Resolution mgr who sent out a floor inspector and finally after 3 attempts, the store mgr, Mr Weber (who was very rude on the phone.) They all put us off to someone else and said as long as the flooring did not have a moisture barrier it was not their problem. A moisture barrier was not advertised or suggested at the store.until, we understand AFTER our problem and that of other DIY .

Fortunately our contractor and installer (who have spent many thousands of dollars at F & D) had more integrity and excellent customer service and replaced the flooring at their cost after months of

talking to F& D personnel. They and we will not patronize any Floor and Decor again nor will we recommend the store or the products to anyone!

Let me explain my situation...

We are opening up a retro diner and we needed black and white checkered tiles, we are located in the far east valley. We went to your Surprise site and showed them the checkered pattern we were trying to accomplish.

They loaded up one pallet of white and one pallet of black tile on the trailer. Our installer shows up to lay the tile and the tiles are different sizes. We call the Mesa location because the Surprise location will not answer the phone. The manager explained to us that there could be a issue if the tiles are not the same caliber and that the Surprise location should have let us know that.

He then tries to locate black and white tile of the same caliber and speaks with a manager from the El Paso, TX store who confirms they have the matching caliber tile we needed. We drove 7 hours one way to find they do not even have the matching caliber. They did not even know there was a difference or where the caliber was located on the box. We have wasted money and time and still do not have any tile.

I am furious that this can happen multiple times and how the employees are not aware of caliber sizes. There should have been some sort of photo confirmation that the tile in Texas was the same caliber before sending me there.

Twice Ive Taken Customers To The Store And They Purchased Materials Once They Sold The Same Tile Too 7 Customers The Customer Was Mad And Said They Never Wanted To Come Back To Floor And Decor Second Customer Paid For 8 Boxes Of Hardwood Floor And When I Went To Pick It Up They Only Had 6 Boxes The Employees Were Laughing And Joking 2 Gay Employees Were Talking About Sucking On *** The Employees At This Store Have No Customer Service Whatsoever And I Will Never Shop At This Location Again You Should Never Have Employees At This Location That Doesnt Have Customers At Their Best Interest Rate This Store 0 Cause Ive Had 2 Bad Experiences With This Location Alexandria Location Never Had A Problem You Need To Rehire Every Employee At This Location Because Its Just A Good Time For Them No Customer Service Experience At All